Terms & Conditions
Delivering high quality, ethically-made jewellery at a fair price, just the way you want it. Meet the team on a mission to modernise engagement &wedding ring jewellery.
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Terms & Conditions
Welcome to the Leather & Down Terms and Conditions, outlining the guidelines and policies that govern your experience with our handcrafted furniture.
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Shipping Policy
We provide complimentary delivery on all orders across the UK mainland, excluding Northern Ireland, offshore islands, and certain Scottish regions. Additional fees apply for the following postcodes: AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ.
For many items, we offer free next-day delivery via DHL, though this service excludes heavy or oversized products and is contingent on stock availability. Should an item be out of stock, delivery may take 8-12 weeks. To verify your delivery specifics, please reach out to our customer service team through live chat.
At present, international shipping is not available on the Leather & Down UK site. However, our US and EU platforms are under development. For shipping to these areas, please contact us directly. With warehouses in the UK, Germany, and the United States, we may be able to fulfill your request.
Return and Exchange Policy
If you experience any damages, please report them in writing within 14 days of the delivery date. Likewise, any change of mind must be submitted in writing within this 14-day period. Claims submitted after this timeframe cannot be accepted. To process a claim, include four photos of the product, four photos of the packaging (including the label), and keep the item in its original packaging. We recommend contacting us promptly via our website’s live chat for swift handling.
Transit Damage and Assembly Checks
For items damaged during transit, please reach out with photos of the affected areas. For flat-packed products, inspect all components upon delivery before assembly, as replacements may not be available.
Returns for Manufacturing Defects
We accept returns for manufacturing defects, subject to approval by our Returns Team. This includes free collection of faulty items, with specific terms and conditions applying. Keep the product in its original packaging and email us with up to four images of the damaged item and packaging. Avoid altering the product, as this may impact your return request.
Refusal and Traceable Returns
We reserve the right to decline returns that do not meet our policies. Refused items will be returned to you, incurring additional postage costs. Returns must be sent via traceable postage, as we cannot process exchanges or refunds without receipt of the items. We strongly advise using traceable methods.
Availability and Refunds
Items are subject to availability checks upon ordering. We cannot be held accountable for unavailable or delayed items. If an item cannot be supplied, we will provide a refund and offer store credit as an apology for any inconvenience.
Bespoke Order Commitment
Once construction has begun on your bespoke order, cancellation is no longer possible. This ensures the integrity of our handcrafted process and dedication to delivering your custom piece.
Dedicated Customer Support
We are committed to delivering exceptional care and attention to every customer, fostering a warm and responsive relationship. Established with a passion for contemporary furniture, we strive to illuminate your living spaces with stylish, accessible designs since our inception. Our customers are the heart of our mission, and we take pride in offering prompt, supportive communication to address your needs. By placing your satisfaction and service quality at the forefront, we cultivate enduring, trustworthy connections. We value all feedback—be it praise or suggestions—and actively review every comment to refine our offerings.
Discount Terms
Join our community today and enjoy a special £20 discount on orders exceeding £250 with your first purchase. This one-time offer is available upon newsletter subscription and cannot be used with other promotions. Please note that terms may be updated or the offer withdrawn at our discretion. By redeeming this incentive, you agree to adhere to these conditions.
Force Majeure
My Best Bed and Furniture will not be held liable for any failure or delay in fulfilling its obligations under this agreement due to circumstances beyond its reasonable control. Such circumstances must materially affect the performance of obligations and be unforeseeable or unavoidable. General economic conditions or market effects alone will not constitute grounds for excusing performance.
Limitation of Liability
We are not liable for incidental or consequential damages, including but not limited to property damage, lost income, profits, economic or commercial losses, or third-party claims. Our total liability arising from an order will not exceed the value of the goods. However, this limitation does not apply to damages resulting from death or personal injury caused by our negligence or that of our employees or agents, or in cases of fraud. If any part of these limitations is found to be unlawful or unenforceable, the remaining provisions will remain valid.
Privacy Statement
We are committed to protecting your personal privacy. You can browse our website without disclosing personal data; however, if you choose to provide your details, you accept the terms outlined in this policy. If you no longer wish us to use your details, please contact us to update or remove your information.
To place an order, you will need to register on our website, providing:
- Your title, name, and address (with an option for different delivery addresses)
- Contact phone number and email address
Registration is optional until you decide to order, but it speeds up the process.
Delivery of Orders
Delivery charges vary depending on the product and service selected and are non-refundable. Charges will be clearly shown at checkout. While we aim to deliver within the estimated timescales, delays can occur due to unforeseen factors. We are not liable for any delivery delays.
You may cancel delayed orders at any time before dispatch for a full refund. If an item has been dispatched, return charges will apply, and these will be deducted from your refund. We advise checking items for damage before arranging replacements or disposing of existing furniture.
Delivery Discrepancies
Any delivery discrepancies must be reported within 24 hours. If the packaging appears damaged, we recommend noting this on the delivery receipt before signing.
Returns Policy
We offer a 14-day returns policy. Items must be returned unused, in saleable condition, and in their original packaging. Returns incur delivery charges: £100 per dining set/bed frame or £35 per box of chairs.
For hygiene reasons, mattresses and protectors with removed seals cannot be refunded unless faulty or not as described. Refunds are processed within 14 days of item collection and credited to your original payment method.
Limitation of Liability
We are not liable for incidental or consequential damages, including but not limited to property damage, lost income, profits, economic or commercial losses, or third-party claims. Our total liability arising from an order will not exceed the value of the goods. However, this limitation does not apply to damages resulting from death or personal injury caused by our negligence or that of our employees or agents, or in cases of fraud. If any part of these limitations is found to be unlawful or unenforceable, the remaining provisions will remain valid.
Privacy Statement
We are committed to protecting your personal privacy. You can browse our website without
disclosing personal data; however, if you choose to provide your details, you accept the terms outlined in this policy. If you no longer wish us to use your details, please contact us to update or remove your information.
To place an order, you will need to register on our website, providing:
- Your title, name, and address (with an option for different delivery addresses)
- Contact phone number and email address
Registration is optional until you decide to order, but it speeds up the process.
Delivery of Orders
Delivery charges vary depending on the product and service selected and are non-refundable.
Charges will be clearly shown at checkout. While we aim to deliver within the estimated
timescales, delays can occur due to unforeseen factors. We are not liable for any delivery
delays. You may cancel delayed orders at any time before dispatch for a full refund. If an item has been dispatched, return charges will apply, and these will be deducted from your refund. We advise checking items for damage before arranging replacements or disposing of existing furniture.
Delivery Discrepancies
Any delivery discrepancies must be reported within 24 hours. If the packaging appears
damaged, we recommend noting this on the delivery receipt before signing.
Returns Policy
We offer a 14-day returns policy. Items must be returned unused, in saleable condition, and in their original packaging. Returns incur delivery charges: £100 per dining set/bed frame or £35 per box of chairs. For hygiene reasons, mattresses and protectors with removed seals cannot be refunded unless faulty or not as described. Refunds are processed within 14 days of item collection and credited to your original payment method
Payment
Payment is taken at the time of order placement after verifying your card details. We may conduct fraud checks, including verifying address details with a third party. Occasionally, additional information may be requested, causing slight delays. Goods are subject to availability. If unavailable, we will inform you promptly and issue a full refund within 14 days if payment has already been made.
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